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Specifics and Interests => Computer Assistance => Topic started by: Nevertheless on Wed Jan 03, 2007 - 22:47:53

Title: A few modem questions
Post by: Nevertheless on Wed Jan 03, 2007 - 22:47:53
How likely is it that the modem in a surge-protected computer just over a year old would be going bad?

If the modem is going bad will it cause me to receive data slower than the stated connection speed?  If not, what would?

Is there a way to check the modem for problems without taking it to a service tech?

If it has to be replaced, what's the cheapest way to do it?
Title: Re: A few modem questions
Post by: Bon Voyage on Wed Jan 03, 2007 - 23:06:44
I have had modems go bad within a year.  Modems that are placed into computers from big companies are usually generic software driven modems.

Being that it is probably mostly software driven, it may also be an issue related to the software or drivers relating to the modem.

If it is to be replaced, it is cheapest to do yourself.
Title: Re: A few modem questions
Post by: Nevertheless on Thu Jan 04, 2007 - 10:04:19
So should I check to see if the drivers need updating?

It is an Agere Systems PCI Soft Modem.
Title: Re: A few modem questions
Post by: k-pappy on Thu Jan 04, 2007 - 16:47:31
Download updated drivers and check with your ISP.

Also, if you havea  56.6k modem, you most likely will get a connection speed of 40-44k.

KP
Title: Re: A few modem questions
Post by: Nevertheless on Thu Jan 04, 2007 - 21:12:22
Not where I live!  My current connection speed is 31.2 kbps, which is about average.  I've never had a connection speed as fast as 40kbps.  When hubby used dialup at his office in town he typically got close to 50, but our house is 6 miles from there.

So where do I look for updated drivers?
Title: Re: A few modem questions
Post by: Bon Voyage on Fri Jan 05, 2007 - 09:18:18
You can look from them on the manufacturer's website.  Another thing you could do is if you have the original drivers on a disk, you could remove the modem from your system properties and re-install it.
Title: Re: A few modem questions
Post by: k-pappy on Fri Jan 05, 2007 - 20:33:33
Not where I live!  My current connection speed is 31.2 kbps, which is about average.  I've never had a connection speed as fast as 40kbps.  When hubby used dialup at his office in town he typically got close to 50, but our house is 6 miles from there.

So where do I look for updated drivers?


Try here:

http://list.driverguide.com/list/company1839/index.html

KP
Title: Re: A few modem questions
Post by: stevenwilson on Wed Jan 10, 2007 - 09:42:20
If you are running windows xp.Right mouse click on my computer,go to properties,hardware,device manager,then right click your modem.You can update the modem driver from there.

Steven
Title: Re: A few modem questions
Post by: Nevertheless on Wed Jan 10, 2007 - 20:55:22
Thanks.  I did that and it said I had the latest drivers.  Maybe the modem isn't the problem.
Title: Re: A few modem questions
Post by: stevenwilson on Wed Jan 10, 2007 - 22:14:31
Here is a link to a good modem troubleshooting guide.

http://modemsite.com/56k/tshoot.asp

Good Luck
Steven
Title: Re: A few modem questions
Post by: twd on Mon Jan 15, 2007 - 21:57:50
Try reconnecting both ends of the phone cable that connects your modem to the phone jack.  If that makes no difference, try another cable.  Loose connections and bad cables can introduce noise that slows things down.
Title: Re: A few modem questions
Post by: Nevertheless on Mon Jan 15, 2007 - 22:45:49
Thanks I'll try that.  I'll also check the phone jack while I'm at it.