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Ginger Rella

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Cell phone question
« on: Fri Jun 29, 2018 - 06:59:35 »
I had written directly to Samsung yesterday and got replies to my emails.

One was a phone number where I can call and discuss getting a new battery. ( I already ordered one from somewhere , that says it is Samsung, but was advised it might be a counterfeit. So, I will see what Samsung tells me.

My 2nd email was regarding how hot my cell gets when doing certain things on it. Not with phone calls, or even checking emails, but some apps and searches.

I got the following reply from them, and before I do anything like is suggested, I would like anyones opinion if this sounds reasonable, and what the down falls would be if I do....

I pray this comes through cause I copied/pasted from my email

__________________________________________

Thank you for contacting Samsung Technical Support.

I understand that your phone is getting warm while using apps and want to get it fixed. I'll help you with the required options to isolate the issue.

Troubleshooting Steps:

1. Access the below link and follow the steps on the phone.

Link: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=641798&modelname=SM-G900A&modelcode=SM-G900AZDAATT

2. Check if there is any software update available for the phone from Home screen >> Apps >> Tap on Settings >> Software update >> Check for updates.

3. Safe Mode:

Safe Mode will disable all the third-party applications that are running on the phone.

a. Power the phone off then power it back on.

b. Press and hold Volume Down when the animated Samsung logo appears.
Important: If you use Fingerprint or Iris security features the device will require the backup password to unlock after rebooting.

c. The Phone is now in safe mode. Safe Mode will appear in the lower left corner of the screen.

d. Test to see if the issue is still occurring while in safe mode. If it is not there is an issue with the application/s while in safe mode the app developer/s would need to be contacted.

Note: To exit safe mode, restart the phone. When your phone exits Safe Mode, some of your customization options, for example; themes and wallpapers may be reset to default.

Observe the phone in Safe Mode, if the issue get fixed, uninstall all the applications that are downloaded from play store.

If the issue persist in Safe Mode, write back to us with the IMEI number of the phone from
Home screen >> Apps >> Tap on Settings >> About Device >> IMEI Number.

If you wish to chat, email or call us for further assistance, please go to the “Contact Us” option available on the right hand side of the E-mail.

Thank you for choosing Samsung products.

Sincerely,
Geetha
___________________________________________

BTW... when the phone does update, it gets so hot you cannot hold it..

And I did remove some unused apps yesterday.
« Last Edit: Sat Jun 30, 2018 - 12:54:57 by Ginger Rella »

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Cell phone question
« on: Fri Jun 29, 2018 - 06:59:35 »

Offline Texas Conservative

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Re: Cel phone question
« Reply #1 on: Fri Jun 29, 2018 - 08:09:50 »
Don't order "Samsung" replacement batteries for older phones.  The batteries are almost always either 1.) counterfeit or 2). old and already used.

It is most likely getting very hot because your battery is bad.  Unfortunately, that means you need to buy an off brand battery.

This is one company I have ordered a replacement battery for:

https://www.amazon.com/PowerBear-UPGRADED-T-Mobile-Replacement-Warranty/dp/B06VSP8PXH/ref=sr_1_6?s=wireless&ie=UTF8&qid=1530277970&sr=1-6&keywords=galaxy+s5+battery
« Last Edit: Fri Jun 29, 2018 - 08:13:23 by Texas Conservative »

Christian Forums and Message Board

Re: Cel phone question
« Reply #1 on: Fri Jun 29, 2018 - 08:09:50 »

Offline Alan

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Re: Cel phone question
« Reply #2 on: Fri Jun 29, 2018 - 08:35:24 »
+1 for PowerBear.  I ordered 6 of them for LG G3 repair phones, they outperformed the original.

Ginger Rella

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Re: Cel phone question
« Reply #3 on: Sat Jun 30, 2018 - 12:54:20 »
Don't order "Samsung" replacement batteries for older phones.  The batteries are almost always either 1.) counterfeit or 2). old and already used.

It is most likely getting very hot because your battery is bad.  Unfortunately, that means you need to buy an off brand battery.

This is one company I have ordered a replacement battery for:

https://www.amazon.com/PowerBear-UPGRADED-T-Mobile-Replacement-Warranty/dp/B06VSP8PXH/ref=sr_1_6?s=wireless&ie=UTF8&qid=1530277970&sr=1-6&keywords=galaxy+s5+battery

OK, I will keep this link.

The other I bought is already shipped. I shall try and if it is bad Ill add it to all the other batteries that will be in my coffin with  me
since I have no way to dispose of them.... and order here.

If the heating is the battery issue.... that has been happening since way back when I first got my phone.

My guess it is an issue with the phone and the replacement battery that was installed when I got it (the original handed to me seperately) was replaced to try and stop the over heating when using some apps.

For example... I can search google, I can get on with GC... and all is fine. Running WAZE it gets very hot as does playing any video... aand upgrading is ridiculous.

Thanks for the input.

Christian Forums and Message Board

Re: Cel phone question
« Reply #3 on: Sat Jun 30, 2018 - 12:54:20 »

Offline faroukfarouk

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Re: Cel phone question
« Reply #4 on: Sat Jul 28, 2018 - 07:09:10 »
OK, I will keep this link.

The other I bought is already shipped. I shall try and if it is bad Ill add it to all the other batteries that will be in my coffin with  me
since I have no way to dispose of them.... and order here.

If the heating is the battery issue.... that has been happening since way back when I first got my phone.

My guess it is an issue with the phone and the replacement battery that was installed when I got it (the original handed to me seperately) was replaced to try and stop the over heating when using some apps.

For example... I can search google, I can get on with GC... and all is fine. Running WAZE it gets very hot as does playing any video... aand upgrading is ridiculous.

Thanks for the input.
Hi; I've have simply bought mine over the counter at mall kiosks, etc.

Christian Forums and Message Board

Re: Cel phone question
« Reply #4 on: Sat Jul 28, 2018 - 07:09:10 »



Offline Alan

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Re: Cel phone question
« Reply #5 on: Sat Jul 28, 2018 - 07:52:09 »
Hi; I've have simply bought mine over the counter at mall kiosks, etc.
Were they OEM or aftermarket?




Offline faroukfarouk

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Re: Cel phone question
« Reply #6 on: Sat Jul 28, 2018 - 07:53:14 »
Were they OEM or aftermarket?
I'm not sure; I think they were retail, new.

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Re: Cell phone question
« Reply #7 on: Sat Jul 28, 2018 - 08:02:26 »
I stay away from new OEM batteries for old phones.  I tend to think they are knockoffs.

Offline faroukfarouk

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Re: Cell phone question
« Reply #8 on: Sat Jul 28, 2018 - 08:05:26 »
I stay away from new OEM batteries for old phones.  I tend to think they are knockoffs.
I guess it's the new bottles for old wine argument, really...

Offline Alan

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Re: Cell phone question
« Reply #9 on: Sat Jul 28, 2018 - 08:10:27 »
I stay away from new OEM batteries for old phones.  I tend to think they are knockoffs.


Same, I like the aftermarket batteries that are clearly labeled as such.

Offline faroukfarouk

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Re: Cell phone question
« Reply #10 on: Sat Jul 28, 2018 - 08:12:36 »

Same, I like the aftermarket batteries that are clearly labeled as such.
Interesting point. We have a flea market locally that seems to sell this sort of thing.