I'm trying to help my friend that is getting prompts for SSL renewal everytime she tries to get on Facebook or Skype on her laptop.
She is running Windows 7 Service Pack 3 on her laptop. I'm not sure how she can renew her certificate.
Check the date, if it is wrong it causes all kinds of problems.
There is no Service Pack 3 for Windows 7; maybe she has Windows XP which does have a Service Pack 3.http://windows.microsoft.com/en-us/windows/service-packs-download#sptabs=win7
Service Pack Center
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A service pack (SP) is a Windows update, often combining previously released updates, that helps make Windows more reliable. Service packs, which are provided free of charge on this page, can include security and performance improvements and support for new types of hardware. Make sure you install the latest service pack to help keep Windows up to date. Service packs take about 30 minutes to install, and you'll need to restart your computer about halfway through the installation.
The recommended (and easiest) way to get service packs is to turn on Windows Update for Windows 8, Windows 7, and Windows Vista, or Automatic Updates for Windows XP, and let Windows notify you when the service packs you need are ready to install. Turning on Automatic Updating is quick and easy, and it saves you time and disk space.
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The latest service pack for Windows 7 is Service Pack 1 (SP1).