Listen.......alot. I would ask alot of questions, not in a drilling way, but to allow them to think about the situation in another light, in how you may be trying to understand.
It's a blessing in itself just to have willing ears from someone who cares for them.
Let them know that things that seem so big sometimes, or many, if not most times turn out to be not as big as we believe so at first.
That's the only thing I can think of for the moment Marc.
Drama................a teen lifestyle, so it seems.
Best to you Marc!